Students can Download Computer Applications Chapter 15 E-Commerce Questions and Answers, Notes Pdf, Samacheer Kalvi 12th Computer Applications Book Solutions Guide Pdf helps you to revise the complete Tamilnadu State Board New Syllabus and score more marks in your examinations.
Tamilnadu Samacheer Kalvi 12th Computer Applications Solutions Chapter 15 E-Commerce
Samacheer Kalvi 12th Computer Applications E-Commerce Text Book Back Questions and Answers
PART – I
I. Choose The Correct Answer
Question 1.
A company can be called E-Business if
(a) it has many branches across the world.
(b) it conduct business electronically over the Internet.
(c) it sells commodities to a foreign country.
(d) it has many employees.
Answer:
(b) it conduct business electronically over the Internet.
Question 2.
Which of the following is not a tangible good?
(a) Mobile
(b) Mobile Apps
(c) Medicine
(d) Flower bouquet
Answer:
(b) Mobile Apps
Question 3.
SME stands for
(a) Small and medium sized enterprises
(b) Simple and medium enterprises .
(c) Sound messaging enterprises
(d) Short messaging enterprises
Answer:
(a) Small and medium sized enterprises
Question 4.
The dotcom phenomenon deals with
(a) Textile industries
(b) Mobile phone companies
(c) Internet based companies
(d) All the above
Answer:
(c) Internet based companies
Question 5.
Which of the following is not correctly matched.
(a) The First Wave of Electronic Commerce: 1985-1990
(b) The Second Wave of Electronic Commerce: 2004 – 2009
(c) The Third Wave of Electronic Commerce: 2010 – Present
(d) Dotcom burst: 2000 – 2002
Answer:
(a) The First Wave of Electronic Commerce: 1985-1990
Question 6.
Assertion (A): The websites of first wave dotcom companies were only in English
Reason (R): The dotcom companies of first wave are mostly American companies.
(a) Both (A) and (R) are correct and (R) is the correct explanation of (A)
(b) Both (A) and (R) are correct, but (R) is not the correct explanation of (A)
(c) (A) is true and (R) is false
(d) (A) is false and (R) is true
Answer:
(a) Both (A) and (R) are correct and (R) is the correct explanation of (A)
Question 7.
Off-shoring means
(a) Work outsourced to a branch of its own company
(b) Work outsourced to new employees
(c) Work outsourced to a third party locally
(d) Work outsourced to a third party outside its own country
Answer:
(b) Work outsourced to new employees
Question 8.
G2G systems are classified into
(a) International facing and external facing
(b) Internet-facing and Extranet facing
(c) Internal flag and external flag
(d) Internet flag and Extranet flag
Answer:
(a) International facing and external facing
Question 9.
……………………. host the e-books on their websites.
(a) Bulk-buying sites
(b) Community sites
(c) Digital publishing sites
(d) Licensing sites
Answer:
(c) Digital publishing sites
Question 10.
Which of the following is not a characteristic of E-Commerce?
(a) Products cannot be inspected physically before purchase.
(b) Goods are delivered instantly.
(c) Resource focus supply side
(d) Scope of business is global.
Answer:
(c) Resource focus supply side
PART – II
II. Short Answer
Question 1.
Define E-Commerce?
Answer:
E-Commerce can be described as the process of buying or selling products, services or information via computer networks.
Question 2.
Distinguish between E-Business and E-Commerce?
Answer:
E-Business:
E-Business is grounded on technologies such as Network Infrastructures (like the Internet, Intranet, Extranet), Multimedia content & network publishing infrastructures (like HTML), Messaging & information distribution infrastructures (e-mail), and other Common business service infrastructures (Online Transaction Processing).
E-Commerce:
E-Commerce is a commercial transaction through Internet, but E-Business entirely depends on the Internet for its every intra-company and inter-company activities such as marketing, finance, manufacturing, selling.
Question 3.
Differentiate tangible goods and electronic goods with an example of your own?
Answer:
Tangible goods:
Tangible form – e.g. a digital camera purchased by a consumer online. shopping website which might be delivered at the requested address.
Electronic goods:
Electronic form – e.g. a music album or software downloaded from a site which might be delivered in electronic form.
Question 4.
What are dotcom bubble and dotcom burst?
Answer:
Dotcom Bubble
- The Dotcom Bubble was a historic excessive jl growth (excessive assumption) of the economy that occurred roughly between 1995 and 2000.
- It was also a period of extreme growth in the usage and adaptation of the Internet as well.
Dotcom Burst.
- The Nasdaq-Composite stock market index fell from 5046.86 to 1114.11.
- This is infamous, known as the Dotcom Crash or Dotcom Burst.
Question 5.
Write a short note on out-sourcing?
Answer:
- Outsourcing is also the practice of handing over control of public services to private enterprises.
- In other words, if a company’s work Is hired by another company, it would be termed as out-sourcing.
PART – III
Explain in Brief Answer
Question 1.
Describe how E-Commerce is related to socio-technological changes?
Answer:
The growth of E-Commerce is also related to socio-technological changes. The more, the medium becomes deep-rooted, the more, are the users drawn towards it. An increase in users increases the markets. As the markets expand, more business organizations are attracted. The more businesses accumulate it creates competition. The competition leads to innovation; innovation, in turn, drives the development of technology; technology facilitates E-Commerce’s growth.
Question 2.
Write a short note on the third wave of E-Commerce?
Answer:
- The third wave is brought on by mobile technologies.
- It connects users via mobile devices for real-time and on-demand transactions, mobile technologies.
- It connects users via mobile devices for real-time and on-demand transactions.
- Not only the information is filtered by time, but also the geographic coordinates are used to screen the specific location-tailored information properly.
- The term Web 3.0, summarize the various characteristics of the future Internet which include Artificial Intelligence, Semantic Web, and Generic Database, etc.
Question 3.
Explain B2B module in E-Commerce?
Business to Business (B2B)
Answer:
In B2B E-Commerce, commercial transactions take place between different business organizations, through the Internet. For example, a cycle company may buy tyres from another company for their cycles. When compared to other models, the value per transaction in B2B transaction is high, because of bulk purchases. The company also might get the advantage of discounts on bulk purchases.
Out-sourcing and Off-shoring are generally associated with B2B E-Commerce.
- If a company’s work is hired to another company, it would be termed as out-sourcing.
- If the work is outsourced to a company, which is outside of its own country, is termed off-shoring.
Question 4.
Write a note on name-your-price websites?
Answer:
- Name-your-price sites are just like normal retail sites.
- In contrast, the buyer negotiates with the retailer for a particular product or service.
- https://in. hotels.com/
Question 5.
Write a note on the physical product dispute of E-Commerce?
Answer:
Physical product disputes are a major disadvantage in E-Commerce. E-Commerce purchases are often made on trust. This is because we do not have physical access to the product. Through Internet is an effective channel for visual and auditory information it does not allow full scope for our senses.
We can see pictures of the perfumes, but could not smell their fragrance; we can see pictures of a cloth, but not its quality. If we want to inspect something, we choose what we look at and how we look at it. But in online shopping, we would see only the pictures the seller had chosen for us. People are often much more comfortable in buying generic goods (that they have seen or experienced before and in which there is little ambiguity) rather than unique or complex things via the Internet.
PART – IV
IV. Explain in detail
Question 1.
Write about the development and growth of Electronic Commerce?
Answer:
- Economists describe four distinct waves (or phases) that occurred in the Industrial Revolution.
- In each wave, different business strategies were successful.
- Electronic commerce and the information revolution brought about by the Internet likely go through such a series of waves.
The First Wave of Electronic Commerce; 1995 – 2003
- The Dotcom companies of the first wave are mostly American companies. Thereby their websites were only in English.
- The Dotcom bubble had attracted huge investments to first wave companies. As the Internet was a mere read-only web (web 1.0) and network technology was in its beginning stage, the bandwidth and network security were very low.
- Only EDI and unstructured E-mail remained as a mode of information exchange between businesses. But the first wave companies enjoyed the first-move advantage and customers had left with no options.
The Second Wave of Electronic Commerce: 2004 – 2009
- The second wave is the rebirth of E-Commerce after the dot-com bust.
- The second wave is considered as the global wave, with sellers doing business in many countries and in many languages.
- Language translation and currency conversion were focused in the second wave websites.
- The second wave companies used their own internal funds and gradually expanded their E-Commerce opportunities. As a result E-Commerce grows more steadily, though more slowly.
- The rapid development of network technologies and interactive web (web 2.0, a period of social media) offered the consumers more choices of buying.
- The increased web users nourished E-Commerce companies (mostly B2C companies) during the second wave.
The Third Wave of Electronic Commerce: 2010 – Present
- The third wave is brought on by mobile technologies.
- It connects users via mobile devices for real-time and on-demand transactions, mobile technologies.
- It connects users via mobile devices for real-time and on-demand transactions.
- Not only the information is filtered by time, but also the geographic coordinates are used to screen the specific location-tailored information properly.
- The term Web 3.0, summarize the various characteristics of the future Internet which include Artificial Intelligence, Semantic Web, Generic Database etc.
Question 2.
List all the E-Commerce business models and explain any four briefly?
Answer:
Classification of E-Commerce Business models:
Business organizations, Consumers and Government (also called as Administrations) are the major parties in the E-Commerce. Sometimes Employees (Informal workers) also indulge in this system. Based upon the entities involved in transaction, E-Commerce has been classified into the following typical categories. The model in which the government plays as an entity is termed as e- Governance.
- Business to Business (B2B)
- Business to Consumer (B2C)
- Business to Government (B2G)
- Consumer to Business (C2B)
- Consumer to Consumer (C2C)
- Consumer to Government (C2G)
- Government to Business (G2B)
- Government to Consumer (G2C)
- Government to Government (G2G)
1. Business to Business (B2B):
In B2B E-Commerce, commercial transactions take place between different business organizations, through the Internet. For example, a cycle company may buy tyres from another company for their cycles. When compared to other models, the value per transaction in B2B transaction is high, because of bulk purchases. The company also might get the advantage of discounts on bulk purchases.
Out-sourcing and Off-shoring are generally associated with B2B E-Commerce.
- If a company’s work is hired to another company, it would be termed as out-sourcing.
- If the work is outsourced to a company, which is outside of its own country, is termed as off-shoring.
2. Business to Consumer (B2C):
In B2C E-Commerce, commercial transactions take place between business firms and their consumers. It is the direct trade between companies and end-consumers via the Internet. B2C companies sell goods, information or services to customers through online in a more personalized dynamic environment and is considered as real competitor for a traditional storekeeper. An example of B2C transaction is a book company selling books to customers. This mode is intended to benefit the consumer and can say B2C E-Commerce works as ’retail store’ over Internet.
3. Business to Government (B2G):
B2G is a business model that refers to business organizations sells products, services or information to Governments or to its administrations. In other words, when a company get paid for its goods, services by the Government through Internet it is called as B2G model. B2G networks models provide a way for businesses to bid on Government projects or products those Governments might need for their organizations, e.g. A Government or its administration buys laptops for students from a business.
4. Consumer to Business (C2B):
C2B can be described as a form of E-Commerce where, the transaction is originated by the consumers. The consumers will fix a set of requirements or specific price for a service or a commodity. C2B model, is also called as reverse auction model. Here, customer bid his price for a service or a product. Then E-Commerce business entity will match the requirements of the consumers to the best possible extent.
For instance, in a travel website (eg. yatra.com) a consumer may specify his dates of trayel, his source and destination, number of tickets required and range of hotel etc. The website then finds out the various options for him which best meets his requirements. These websites generate revenue through affiliate links, sponsored advertisement or even a small commission in every booking, e.g. Name-your-price websites.
5. Consumer to Consumer (C2C):
C2C in E-Commerce provides opportunity for trading of products or services among consumers who are connected through the Internet. In brief when something is bought and sold between two consumers using Internet it is called C2C E-Commerce. Here the websites act as a platform to facilitate the transaction. The electronic tools and Internet infrastructure are employed to support transactions between individuals. Typically, this type of E-Commerce works as Consumer to Business to Consumer (C2B2C).
It means that a consumer would contact a business in search for a suitable customer. Most of the auction websites and matrimonial websites are working on this methodology. For example, a consumer who wants to sell his property can post an advertisement on the website (eg: timesclassifieds.com). Another person who is interested in buying a property can browse the property, advertisement posted on this site. Thus, the two consumers can get in touch with each other for sale/purchase of property through another business’ website.
6. Consumer to Government (C2G):
Citizens as Consumers and Government engage in C2G E-Commerce. Here an individual consumer interacts with the Government. C2G models usually include income tax or house tax payments, fees for issuance of certificates or other documents. People paying for renewal of license online may also fall under this category.
7. Government to Business (G2B):
G2B is closely related to B2G. G2B in E-Commerce refers to a business model where Government providing services or information to business organization. It may be a formal offer such as a takeover bid for a road project.
G2B is a part of e-govemance. The Government provides information about business rules, requirement and permission needed for starting a new business, and other specifications in its portal. The objective of G2B is to reduce burdens on business, provide one-stop access to information thereby boost the economy.
8. Government to Consumer (G2C):
G2C in E-Commerce is very similar to C2G. Here the Government provides platform for its citizens to avail its services and information through th Internet. The services may be issuance of ceriticates through online. e.g. https://csc.gov.in/governmenttocitizen.
9. Government to Government (G2G):
G2G is the online (usually non-commercial) interaction between Government organizations or departments. G2G’s principle objective is to implement e-govemance rather commerce. G2G model in e-govemance involves distributing data or information between its agencies/ departments. G2G systems can be classified into two types
Internal facing or local level – joining up a single Government’s bureaucracies, e.g. https:// www.nic.in/
External facing or international level – joining up multiple Governments’ bureaucracy.
Question 3.
Explain any five E-Commerce revenue models?
Answer:
(i) Auction site is a kind of website, that auctions items on the Internet and levies some commission from the sales, e.g. https://www.ebay.com/
(ii) Banner advertisement site displays advertisements of other companies in its websites and thereby earns revenue.
(iii) Bulk-buying sites collect a number of users together all of who want to buy similar items; the site negotiates a discount with the supplier and takes a commission, e.g. https://www.alibaba.com/
(iv) Digital publishing sites effectively host the e-books or magazines on the web. They make profits in a number of ways such as advertising, selling etc., https://wordpress.org/
(v) Licensing sites allow other websites to make use of their software. For example, the search engines which allow a visitor of the site to search within the website more easily.
Question 4.
How would you differentiate traditional commerce and E-Commerce?
Answer:
Traditional vs E-Commerce:
Traditional Commerce:
- Traditional commerce is buying or selling of products and services physically.
- Customers can easily identify, authenticate and talk to the merchant.
- Physical stores are not feasible to be open all the time.
- Products can be inspected physically before purchase.
- Scope of business is limited to a particular area.
- Resource focus Supply side.
- Business Relationship is Linear.
- Marketing is one-way marketing.
- Payment is made by cash, cheque, cards, etc.
- Most goods are delivered instantly.
E-Commerce:
- E-Commerce carries out commercial transactions electronically on the Internet.
- Neither customer nor merchant see the other.
- It is always available on all time and all days of the year.
- Products can’t be inspected physically before purchase. .
- Scope of business is global. Vendors can expand their business Worldwide.
- Resource focus Demand side.
- Business Relationship is End-to-end.
- One-to-one marketing.
- Payment system is mostly credit card and through fund transfer.
- It takes time to transport goods.
Question 5.
What are the advantages and disadvantages of E-Commerce to a consumer?
Advantages and Disadvantages of E-Commerce:
Answer:
Advantages
- The E-Commerce system is operated on all days and all the day.
- It is able to conduct business 24 × 7.
- People can interact with businesses at the time of their convenience.
- Speed is a major advantage in E-Commerce.
- Advanced Electronic communications systems allow messages to reach across the world instantaneously
- The Internet is too easy to ‘shop around’ for products and services that may be more cheaper and effective It provides an opportunity to buy at reduced costs.
- It is possible to, explore the Internet, identify original manufacturers, thereby bypass wholesalers and achieve a cheaper price.
- Customers can have a wide choice by comparing and evaluating the same product at different websites before making a purchase decision.
- Customers can shop from home or anywhere at their convenience.
- Payments can also be made online.
Disadvantages
- In E-Commerce, customers should wait between placing the order and having the product in hand.
- The doubts about the period of returning, will the returned goods reach the source in time, refunds, exchange, and postage make one tiresome.
- Privacy issues are serious in E-Commerce.
- In E-Commerce generating consumer information is inevitable. Not all companies use the personal information they obtained to improve services to consumers.
- Many companies misuse the information and make money out of it.
- It is true that privacy concerns are a critical reason why people get cold feet about online shopping Physical product disputes are a major disadvantage in E-Commerce.
- In online shopping, we would see only the pictures the seller had chosen for us.
- The Internet needs to survive the trip from the supplier to the consumer. This makes the customers turn back towards traditional supply chain arrangements
- It is pretty hard to knock on their door to complain or seek legal recourse. Further, even if the item is sent, it is easy to start bothering whether or not it will ever arrive on time.
Samacheer Kalvi 12th Computer Applications Chapter 15 E-Commerce Additional Question and Answer
I. Choose the Best Answer
Question 1.
……………… can be described as the process of buying or selling products, services or information via the Internet.
a) E-Business
b) E-buy
c) E-Commerce
d) None of these
Answer:
c) E-Commerce
Question 2.
The term E-Business was coined in the year
(a) 1996
(b) 2001
(c) 2003
(d) 2005
Answer:
(a) 1996
Question 3.
…………. is an online platform for writing articles about a topic.
a) mail
b) blog
c) stories
d) Facebook
Answer:
d) Facebook
Question 4.
SCM means
(a) Supply Chain Management
(b) Small Company Management
(c) Short Chain Management
(d) Surplus Charge Management
Answer:
(a) Supply Chain Management
Question 5.
…………………… can be described as the process of buying or selling products, services or information via computer networks.
Answer:
E-Commerce
Question 6.
……………… Fusion of television, computer, and telecom networking technologies.
a) Teleputer
b) Interpreter
c) cables
d) modems
Answer:
a) Teleputer
Question 7.
…………………… paved the way for E-commerce.
(a) Electronic Data Interchanges
(b) teleshopping
(c) both a & b
(d) none of these
Answer:
(c) both a & b
Question 8.
SME mean ……………………….
Answer:
Small and Medium-Sized Enterprises
Question 9.
The first wave of electronic commerce was ……………..
a) 1995-2003
b) 1992-2003
c) 1993-2004
d) 2004-2009
Answer:
a) 1995-2003
Question 10.
Teleputer was invented in the year
(a) 1974
(b) 1976
(c) 1978
(d) 1980
Answer:
(d) 1980
Question 11.
Online Transaction Processing was developed in the year ………………………
(a) 1976
(b) 1978
(c) 1979
(d) 1981
Answer:
(c) 1979
Question 12.
The fusion of Television, Computer, and Telecom network is called ………………………
Answer:
Teleputer
Question 13.
Joe Mccambley ran the first-ever online banner ad in the year
(a) Oct 1994
(b) Nov 1996
(c) Oct 1996
(d) Nov 1994
Answer:
(a) Oct 1994
Question 14.
Match the following.
1. e Bay sold its first item – (i) July 1995
2. Amazon sold its first item – (ii) Aug 1994
3. The first business to business transactions – (iii) Sep 1995
4. First secure retail transaction on web – (iv) 1981
(a) 1-(iii)2-(i) 3-(iv) A-(ii)
(b) 1-(i) 2-(ii) 3-(iii) 4-(iv)
(c) 1 -(iv) 2-(iii) 3-(i) 4-(ii)
(d) 1-(ii) 2-(i) 3-(iv) 4-(iii)
Answer:
(a) 1-(iii)2-(i) 3-(iv) A-(ii)
Question 15.
Group on launched in the year ……………………..
(a) 2001
(b) 2003
(c) 2008
(d) 2007
Answer:
(c) 2008
Question 16.
The first online-only shop is ……………………….
Answer:
Zappo’s
Question 17.
…………………….. means shopping at a distance.
Answer:
Teleshopping
Question 18.
eBay sold its first item-a broken ………………………
(a) laser printer
(b) laser pointer
(c) science textbook
(d) album
Answer:
(b) laser pointer
Question 19.
Amazon sold its first item ………………………..
(a) science textbook
(b) Maths textbook
(c) Tamil textbook
(d) English textbook
Answer:
(a) science textbook
Question 20.
The Dotcom Bubble was a historic excessive growth of the economy that occured roughly between …………………… and …………………….
(a) 1990-95
(b) 1995-2000
(c) 2005-2010
(d) 2015-20
Answer:
(b) 1995-2000
Question 21.
Another name for Dotcom Burst is …………………………
Answer:
Dotcom Crash
Question 22.
How many types of E-commerce Business models are there?
(a) 7
(b) 8
(c) 9
(d) 10
Answer:
(c) 9
Question 23.
Outsourcing and Offshoring come under …………………….. Business models?
(a) B2B
(b) B2C
(c) B2G
(d) C2B
Answer:
(a) B2B
Question 24.
The commercial transactions that take place between business firms and their consumers are ………………………
(a) B2B
(b) B2C
(c) B2G
(d) C2B
Answer:
(a) B2B
Question 25.
When a company gets paid for its goods, services by the Government through Internet it is called as ………………………. model.
(a) B2B
(b) B2C
(c) B2G
(d) C2B
Answer:
(c) B2G
Question 26.
Which model is also called as reverse auction model?
(a) B2B
(b) B2C
(c) B2G
(d) C2B
Answer:
(d) C2B
Question 27.
C2C can be termed as ………………………..
(a) C2B2C
(b) CCB22
(c) 22CCB
(d) B2C2B
Answer:
(a) C2B2C
Question 28.
Find the Wrongly matched pair.
(i) yatra.com – C2B
(ii) Income tax – C2G
(iii) Income tax – C2G
(iv) ebiz.gov.in – G2B
(a) (i), (ii)
(b) (ii), (iii), (iv)
(c) (iii)
(d) (iv)
Answer:
(d) (iv)
Question 30.
Matrimonial websites come under ……………………… models.
(a) C2B
(b) B2C
(c) B2B
(d) C2C
Answer:
(d) C2C
Question 31.
Pick the odd one out.
(a) house tax payments
(b) Income tax payments
(c) auction payments
(d) fess for issuance of certificates
Answer:
(c) auction payments
Question 32.
Which model is a part of e-governance?
(a) G2B
(b) B2C
(c) C2G
(d) G2G
Answer:
(a) G2B
Question 33.
How many types of classifications of G2G systems are there?
(a) 2
(b) 3
(c) 4
(d) 5
Answer:
(a) 2
Question 34.
An affiliate site is also called…………………….
Answer:
price comparison website
Question 35.
…………………… collect a number of users together all of who want to buy similar items.
Answer:
Bulk-Buying Sites
Question 36.
Identify the statement which is wrong about E-commerce
(а) Resource focus demand sick
(b) Business Relationship is linear
(c) one to one marketing
(d) products can’t be inspected physically before purchase
Answer:
(b) Business Relationship is linear
Question 37.
Which among the following are not the benefits of E-commerce?
(a) Access to the global market
(b) lower Transaction cost
(c) High cost of entry
(d) computer platform-independent
Answer:
(c) High cost of entry
Question 38.
AR means ………………………
Answer:
Augmented reality
Question 39.
VR means ……………………..
Answer:
Virtual Reality
Question 40.
……………………….. is a 3-dimensional experience of witnessing the virtual items by augmenting the real objects with the virtual ones.
Answer:
Augmented Reality
Question 41.
………………….. an online platform for writing articles about a topic.
Answer:
Blog
Question 42.
……………………. is the term that refers to a business that has a physical store; opposite of an online store.
Answer:
Brick and Mortar
Question 43.
……………………… a free, open-source online blogging platform.
Answer:
Word press
II. Short Answer
Question 1.
What is E-Commerce?
Answer:
E-Commerce can be described as buying or selling of products, services, or via the Internet.
Question 2.
What is a teleputer?
Answer:
Teleputer, which was a fusion of Television, Computer, and Telecom networking technologies.
Question 3.
Classify of E-commerce Business Models?
Answer:
- Business to Business (B2B)
- Business to Consumer (B2C)
- Business to Government (B2G)
- Consumer to Business (C2B)
- Consumer to Consumer (C2C)
- Consumer to Government (C2G)
- Government to Business (G2B)
- Government to Consumer (G2C)
- Government to Government (G2G)
Question 4.
What is mean by FinTech Financial technology?
Answer:
- FinTech Financial technology is a collective term for technologically advanced financial innovations.
- In simple words, Fintech is a new financial industry that uses technology to improve financial activity.
Question 5.
Classify G2G models?
Answer:
G2G systems can be classified into two types:
- Internal facing or local level-joining up a single Government’s bureaucracies, e.g. https:// www.nic.in/
- External facing or international level – joining up multiple Governments’ bureaucracy
III. Explain in Brief Answer
Question 1.
List out the Benefits of E-Commerce to a business organization.
Answer:
- The E-Commerce system is operated on all days and all the day.
- It is able to conduct business 24 × 7.
- People can interact with businesses at the time of their convenience.
- Speed is a major advantage in E-Commerce.
- Advanced Electronic communications systems allow messages to reach across the world instantaneously
- The Internet is too easy to ‘shop around’ for products and services that may be more cheaper and effective It provides an opportunity to buy at reduced costs.
- It is possible to, explore the Internet, identify original manufacturers, thereby bypass wholesalers and achieve a cheaper price.
- Customers can have a wide choice by comparing and evaluating the same product at different websites before making a purchase decision.
- Customers can shop from home or anywhere at their convenience.
- Payments can also be made online.
Question 2.
What are the Limitations of E-Commerce
Answer:
- E-Commerce also has some limitations. The following are the major drawbacks of E-Commerce for a business organization.
- In E-Commerce, customers should wait between placing the order and having the product in hand.
- The doubts about the period of returning, will the returned goods reach the source in time, refunds, exchange, and postage make one tiresome.
- Privacy issues are serious in E-Commerce.
- In E-Commerce generating consumer information is inevitable. Not all companies use the personal information they obtained to improve services to consumers.
- Many companies misuse the information and make money out of it.
- It is true that privacy concerns are a critical reason why people get cold feet about online shopping Physics! product disputes are a major disadvantage in E-Commerce.
- In online shopping, we would see only the pictures the seller had chosen for us.
- The Internet needs to survive the trip from the supplier to the consumer. This makes the customers turn back towards traditional supply chain arrangements.
- It is pretty hard to knock on their door to complain or seek legal recourse. Further, even if the item is sent, it is easy to start bothering whether or not it will ever arrive on time.